Our client is looking to to hire a UX Designer for a Clean Energy Company.
You’ll join the Product team to streamline the experience, reduce friction, and optimize workflows for the call center team. This is a one year opportunity. The role is located in Charlotte, NYC, and is hybrid.
Responsibilities:
• Collaborate with optimization team and call center staff to understand their needs and challenges.
• Analyze the current SAP C4C system and identify areas for improvement.
• Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.
• Conduct usability testing and gather feedback to refine designs.
• Work closely with developers to ensure seamless integration of UX improvements.
• Create documentation and training materials to support the adoption of new workflows.
Requirements:
• Education: Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree.
• Experience: Minimum of 4 years of related experience in product design.
• Skills: Proficiency in design tools such as Figma, Adobe XD, or Sketch. Strong understanding of user-centered design principles and methodologies.
• Experience with SAP C4C or similar CRM systems is a plus.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and evolving environment.
Preferred Experience:
• Experience in designing for call center or customer support environments.
• Familiarity with the challenges of high turnover and ongoing training demands.
• Knowledge of regulatory requirements and how they impact system design.
...Job Description Job Description: Position Details: ~ Drivers average $104,000 annually ~ Schedule/Hours: Day shift Monday... ...! Driver, is responsible for driving a tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle...
...PepsiCo, Inc. - JobID: 5001126522906 [Material Handler / Freight Handler] As a Warehouse Person at PepsiCo, you'll: Drive power pallet jack or forklift to picking area and build pallet/load according to load sheet or voice pick audio equipment; Mark load ticket for out...
...Our client, a popular beauty brand is looking for a Strategic Brand Copywriter to join their growing team in a hybrid, temp-to-perm opportunity. The ideal candidate must have strong strategic chops and a love for crafting compelling brand messaging from product names to...
...with Hiring Managers to understand staffing needs and develop effective recruitment strategies Utilize an Applicant Tracking System (ATS) to maintain accurate and organized candidate records Proactively source candidates through job postings, outreach, networking,...
...Associate Dentist at Franklin Dental & Braces - a Benevis company summary: An Associate Dentist at Benevis provides high-quality dental care primarily to children and adults in underserved communities, supporting a mission to create happy, healthy smiles. Responsibilities...