Job Description

Summary

Are you ready to hit the ground running and be a vital part of the overall performance of the company? We are seeking a Training Specialist to analyze, design, develop and deliver training programs and solutions of all delivery mediums that enhance the competencies of individual employees that will boost workplace performance and align with our company’s core values. Perform various administrative tasks in support and measurement of the training life cycle, training process, and documentation.

Duties

Planning/Analysis:

• Assist with planning/scheduling all training initiatives
• Work closely and effectively with Subject Matter Experts (SME) and other stakeholders for gathering accurate information in preparation for service/product training.
• Conduct audience and task analysis to determine skills and objectives to be taught.
• Confer with management and various departments to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.
• Perform gap analysis to determine additional training needs.

Design:

• Develop detailed design documents and/or design layouts for classroom and online training projects/initiatives.
• Able to storyboard a training project to assist with building eLearning modules.
• Understand instructional design and user experience when developing content for training.
• LMS administration skills to be able to design learning plans, load content, and manage assignments

Development/Documentation:

• Create training programs that include necessary and appropriate adult learning methodologies.
• Formulates teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Create training materials to assist in delivery/facilitation such as facilitator guides, participant workbooks, teaching aids, skill checks, role-plays, scenarios, multimedia visual aids, eLearning modules, etc.
• Create detailed scripts and interactive content for online courses.
• Maintain and update training materials and trainee tools on a continual basis.

Classroom Delivery/Facilitation:

• Schedule classes with appropriate parties based on classroom and equipment availability.
• Deliver effective classroom training or virtual training as required and ensure that all participants are having the best possible learning experience.
• Assess and communicate training participants’ strengths/weaknesses in specific skills and behaviors.
• Recommend developmental plans for deficient participants.

Evaluation:

• Validate and evaluate training programs and/or job performance products.
• Able to utilize Microsoft products to manipulate training data to develop benchmarks to gauge/drive future performance.
• Effectively utilize LMS reporting to deliver reports and dashboards on training classes or initiatives.
• Measure effectiveness of training programs (i.e., meeting with participant managers as follow up upon completion of training; proactively thinking about and making suggestions on how to improve the training experience as a whole.)
• Keeps abreast of developments in the training industry including presentation aids, equipment, presentation techniques, adult learning methodology, and related topics.
• May perform other duties as required.

Skills

• Impressive communication, presentation, and interpersonal skills.
• Highly developed computer literacy skills.
• Proficient in learning management software.
• Must be able to manage time, work under pressure and deliver on tight deadlines.
• Willingness and ability to be flexible and take on new assignments or learn about new subject areas with short notice.
• Must be able to interact with various departments and levels of positions, including top executives.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Able to multi-task and work multiple projects at the same time.
• Proven track record of, and ability to maintain confidential information.
• Professional and supports core values.

Education & Experience

• Experience with instructional design theory and learning principles.
• Bachelor’s Degree or equivalent experience.
• 2-4 years’ previous experience as a trainer, corporate training specialist, or related position.
• Technical expertise to assist with troubleshooting Virtual training connection issues, as well as facilitating technical subject matter.

Working Environment

• Onsite
• Able to work flexible hours, including working early or late.

Physical Requirements:

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer.
• Required to stand periodically; walk, hear, listen, talk, and visually see.
• Use hands to finger, handle, or feel; the ability to reach with hands and arm.
• The ability to lift up to 15 pounds at times.

Security Training Requirement:

Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.

Federal and State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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