Live Chat Operator Job at Konviere Corporation, Parmele, NC

WDZxR2lkSjNWeERGdmRvbUtZN3FKSjFySFE9PQ==
  • Konviere Corporation
  • Parmele, NC

Job Description

A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

Live Chat Operator Duties and Responsibilities

Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers.
Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
Educate customers about product features, benefits, and any available promotions or upgrades.
Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Live Chat Operator Requirements and Qualifications

High school diploma or equivalent; additional education or training in customer service is a plus.
Exceptional written communication skills with a strong command of grammar and spelling.
Proficiency in typing with a high degree of accuracy.
Strong problem-solving skills and the ability to think quickly and rationally.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with chat support software and basic computer skills.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Sales or up-selling experience is a plus but not required.
Employment Type: Full-Time
Salary: $ 22.00 Per Hour

Job Tags

Hourly pay, Full time, Flexible hours, Afternoon shift,

Similar Jobs

Curt Koland, Inc.

Manufacturing Engineer Job at Curt Koland, Inc.

 ...Medical Device company that creates intelligently designed and engineered products. ~ We are looking for engineering candidates...  ...technical resource for processes, systems, and equipment for Manufacturing Engineering. Requires detailed technical knowledge of processes... 

BE&K Building Group

Construction Project Manager Job at BE&K Building Group

 ...managing a project up to an approximate worth of around $5M at the entry level to around $20M at the upper range of the position....  ...and educate the Owner to what he can expect. # Ensure all construction activities comply with the Boeing Project standards, # Coordinate... 

Interactive Strategies

Creative Director Job at Interactive Strategies

Join to apply for the Creative Director role at Interactive StrategiesJoin to apply for the Creative Director role at Interactive StrategiesGet...  ...digital presence, youll help set the creative tone for the agency and elevate everything we do.What Youll DoInspire Creative... 

Market of Choice

Barista Job at Market of Choice

 ...encourage you to join the Market of Choice team in Bend as a Barista! Joining our bakery team as a Barista also gives you an opportunity...  ...Positions start at $18.50/hour up to $21.00/hour depending on experience. Market of Choice is a growing, local company with... 

Taurus Industrial Group, LLC

Insulator Job at Taurus Industrial Group, LLC

 ...Summary : The Insulator/Metal Man shall possess the ability to insulate boilers and pipes and design, fabricate and install insulation blankets. The Insulator/Metal Man designs and installs all patterns of sheet metal for boilers and pipes and be able to erect and dismantle...