Job Title: Guest house front desk
Client &job Id: Stanford-1438893/1439453
Duration: 2 months(poss. ext.)
Location: Stanford, CA
Pay Rate: $25/hr.w2
Shift timing - We are looking for coverage evenings, including weekends. The anticipated schedule would be Wednesday through Sunday 2pm-10:30pm; Off Mon/Tue. Flexibility to work other days/shifts is also preferred.
There is some flexibility with the days off during the week, but the position would require weekend work. Thank you!
Job Purpose:
Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.
Core Duties
Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as
required.
Coordinate email travel inquiries with internal and external customers.
Perform routine hotel functions, such as taking reservations and registering and checking out guests.
Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
and coordinating room preparation with housekeeping.
Review daily transactions for accuracy; prepare account billing for financial processing.
Minimum Education and Experience Required:
High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.
Minimum Knowledge, Skills and Abilities Required
Demonstrated accurate cash handling knowledge and experience.
English language fluency.
Business writing acumen to originate and respond to correspondence.
Requirements :
Physical Requirements
Constantly stand/walk throughout an 8 hour shift; constantly perform desk-based computer tasks.
Frequently use a telephone, writing by hand.
Occasionally twist/bend/stoop/squat ; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds.
Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork.
Ability to obtain and maintain a California Non-commercial Class license.
Ability to obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night,
transporting guests locally.
Working Conditions:
Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.
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