Job Description

Join to apply for the Executive Housekeeper role at MCR Hotels. Hampton Inn Dunn, North Carolina Executive Summary CLEANLINESS and FRIENDLINESS! Areas of Excellence Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness: Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well‑organized. Pitching In: Cleanliness is a team effort. Everyone may be expected to pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality: Checklists to 100% Accuracy; all operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift‑to‑shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform, be well‑groomed per the Team Member Handbook, wear a nametag and smile at all times. Teamwork: Communication between Team Members should be clear, honest, and professional. Can‑Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. Executive Housekeeper – Specific Duties Oversee Housekeeping Team: Complete daily stand‑up with the team, review objectives and confirm checklists are assigned and prepared for the day. Rectify deficiencies and train holders to meet cleaning criteria per the checklist daily. Schedule Management: Complete the room assignments for all housekeepers each day and confirm all rooms are cleaned, inspected, and marked correctly in the PMS. Status Reports: Balance and clear the room status nightly, compare the PM Housekeeping Report with the computer’s room status report and resolve all discrepancies in the absence of the Executive Housekeeper. Storage Rooms: Maintain organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room. Maintenance Requests: Monitor work orders and submit them to Engineering department according to procedures. Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis. Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards. Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality. Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards. Complete Daily Objectives: Open the department, assign and distribute housekeeper boards and keys, inspect guest rooms and close the housekeeping department. Success Metrics Happy Guests: Management Performance Ratings, Guest Satisfaction Scores / Intent to Return. Spotless Cleanliness: GM/AGM Spot Checks, Leadership Walk‑throughs, Guest Ratings / Reviews. Product Consistency & Quality: Checklist Tracking, Management Performance Ratings, Guest Ratings. Teamwork: Management Performance Ratings. Qualifications & Requirements Experience in hospitality, service, consumer‑facing franchise or related field preferred; supervisory experience preferred. Can‑Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines: Understand and follow established guidelines and procedures. Handle Pace and Pressure: Work well in stressful, high‑pressure situations. Listening, Conflict Resolution: Effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests. Communication Skills: Convey information and ideas clearly. Hospitality and Guest Service: Desire to serve all guests. Age Requirement: Must be 18 years of age or older. Schedule and Travel: Willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands. Clock‑in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift end time; never work off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed when calling out for a scheduled shift. Physical Working Demands & Working Environment Stand or remain in a stationary position for long periods of time (3–4 hours at a time). Type on and operate computers and other office machinery or devices, do 10‑key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel. Inspect and visually observe details at close range and from long range. Company Information MCR is the 3rd‑largest hotel owner‑operator in the United States. Founded in 2006, with offices in New York City, Dallas, Chicago and Richmond, Virginia. Portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. More than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. Name‑one awards and recognitions such as Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, Hilton Legacy Award, etc. What We Offer Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industry Hospitality Referrals increase your chances of interviewing at MCR Hotels by 2×. Get notified about new Executive Housekeeper jobs in Dunn, NC. #J-18808-Ljbffr MCR Hotels

Job Tags

Similar Jobs