Job Description

Position Summary:

We are seeking an experienced and execution-focused Chief Operating Officer (COO) to lead and scale operations across our growing home services platform. As a key member of the executive team, the COO will be responsible for driving operational excellence, improving customer experience, and leading the integration of acquisitions across multiple markets. This individual will oversee field operations, service delivery, process improvement, and regional performance in a hands-on and high-accountability environment.

Key Responsibilities:

• Lead day-to-day operations and P&L responsibility across all service lines and geographies.
• Develop and execute strategies to drive growth, margin expansion, and customer satisfaction .
• Build scalable operational systems, workflows, and performance metrics to support a multi-location footprint.
• Lead regional and general managers to ensure service quality, technician performance, and operational efficiency.
• Standardize and implement SOPs, training programs, and quality assurance across all field teams.
• Partner with CEO and CFO to drive strategic planning, forecasting, and resource allocation.
• Integrate new acquisitions and lead post-close operational onboarding, systems alignment, and cultural integration.
• Identify and implement technology solutions to streamline scheduling, dispatching, and customer communication.
• Foster a culture of accountability, safety, customer focus, and operational excellence across the organization.
• Serve as a thought partner to the CEO and board on long-term growth initiatives and execution risk.

Qualifications:

• 10+ years of leadership experience in multi-unit or multi-location operations , preferably in home services, franchising, or field services.
• Proven track record of scaling businesses, improving field performance, and driving EBITDA growth.
• Strong experience managing front-line teams and regional leaders with a focus on metrics and outcomes.
• Demonstrated ability to implement structure and systems in a high-growth or private equity-backed environment.
• Familiarity with tools and platforms used in field service management (e.g., ServiceTitan, Housecall Pro, Salesforce).
• Excellent leadership, communication, and change management skills.
• Data-driven and operationally minded with a hands-on approach to leadership.
• Bachelor’s degree required; MBA or advanced degree preferred.

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