Job Description

Job Description

Job Description

SUMMARY:

The Training Specialist is responsible for improving employee productivity and organizational effectiveness through the development, delivery, and presentation of training and development programs at the Credit Union.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops training plans, objectives and training materials for new employees that include both an overall introduction to the credit union as well as specific training for on-the-job requirements of the position.
• Oversees and conducts new employee onboarding orientation and develops assessments to measure progress and evaluate the effectiveness of training; conducts a progress review with employee and hiring manager, based upon performance on assessment and observations in training, recommends employee for advancement in training or creates a remediation plan.
• Collaborates with departments to identify and assess training and developmental needs that will drive company initiatives on assigned projects.
• Conducts research on new training topics and suggests new programs based on observation and feedback.
• Develops training materials and maintains up to date documentation.
• Coordinates and facilitates training sessions; develops multi-modal curriculum and instructional strategies (face-to-face, virtual, job shadow, and stand-alone).
• Develops resources on SharePoint and ensure relevant and up-to-date content is available to employees.
• Creates content for role specific training. Assigns and tracks completion in BVS on select courses.
• Keeps abreast of new developments, methods, and techniques in the training field.

ADDITONAL RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

SUPERVISORY RESPONSIBILITIES:

No direct reports

QUALIFICATIONS:

Knowledge Of:

• Adult Learning Theory
• Instructional Design
• Credit Union products and services and ability to discuss them in detail.
• How the credit union operates and its policies regarding savings, lending, and deposit account usage.
• Knowledge of operational policies and procedures to train new employes.
• Working knowledge of the core system (Symitar) and ability to train on navigation and completing various functions including but not limited to, transactions, file maintenance, repgens, etc.

Ability To:

• Work cooperatively with others in a team environment and communicate effectively in writing and orally, one-on-one and in group settings.
• React positively to developments and help lead the way forward to include new developments in training
• Utilize skills to effectively deliver training programs and evaluate effectiveness.
• Operate a PC using the following software applications: Windows, Outlook, Word, Excel, and PowerPoint and the credit union’s core processing system
• Be flexible and handle multiple projects.
• Lead by example and foster relationships.
• Set goals and meet deadlines.
• Familiarity with training technology and delivery systems.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business, Communications or Organizational Development, Instructional Design or equivalent
• Prefer a minimum of three years related training experience, preferably in a financial institution.

License or Certification:

• Ability to become a certified trainer for applicable sales and service programs
• Bondable
• Acceptable Credit History

COMPETENCIES:

• Communication Skills
• Mathematical Skills
• Reasoning Ability
• Time Management
• Emotional Intelligence

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