Job Description

Technical Services Application Scientist at Exact Sciences summary:

The Technical Services Application Scientist at Exact Sciences provides expert technical support and troubleshooting for clinical lab customers using the company’s cancer detection products. This role involves conducting experiments, analyzing data, supporting new product transfers and enhancements, and maintaining clear communication with customers and internal teams. The position requires collaboration, detailed documentation, and adherence to quality and regulatory standards, with occasional travel.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Technical Services Application Scientist is responsible for providing outstanding technical support of Exact products to Exact Sciences Clinical Lab customers. This position works in collaboration with others on troubleshooting and resolving customer assay questions or issues in a timely manner. This position will also work on transferring new development projects and bringing enhancements of current products and processes to the customer. This position may include approximately 15% travel. 

Essential Duties

include but are not limited to the following:

• Receive and document incoming customer communications.
• Work cooperatively with the Technical Services team and when appropriate internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues. 
• Support troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Conduct bench level experiments within several product areas.
• Clearly and accurately summarize and document troubleshooting activities or technical summary.
• Conduct enhancement activities of existing products or processes and assist in implementation of new product launches.
• Prepare reports and documentation providing the analysis or summarization of project status and results.
• Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer.
• Draft and distribute content of customer communications including customer notifications and technical or service bulletins.
• Identify, contribute, implement, and report on improvements in processes and products.
• Clearly, frequently, and accurately communicate with employees and customers in person, via the telephone, or by email.
• Provide technical and hands-on support to laboratory customers.
• Apply analytical and troubleshooting skills.
• Ability to work in a detail-oriented manner with solid organizational skills.
• Maintain confidentiality of sensitive information.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to lift up to 40 pounds for approximately 5% of a typical working day.
• Ability to work seated for approximately 70% of a typical working day. Ability to work standing for approximately 30% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.
• Excellent customer facing skills and abilities.
• Ability to follow company safety guidelines.
• Ability to comply with any applicable personal protective equipment requirements.

Minimum Qualifications

• Bachelor’s degree in life sciences or related field.
• 3+ year of professional work experience in life sciences, or related field. 
• Demonstrated ability to successfully use molecular biology techniques.
• Demonstrated ability to analyze data with tools such as Microsoft Excel or JMP.
• Proficient in Microsoft Office to include Excel and Word.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience working in a medical device field.
• Experience working in an ISO 13485, FDA GMP, or USDA regulated environment.
• Experience working in a technical support function.
• Demonstrated understanding of the Quality System Regulations and Service requirements defined therein.

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Salary Range:

$56,000.00 - $100,000.00

 

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Keywords:

technical support, molecular biology, data analysis, clinical laboratory, cancer detection, product troubleshooting, quality management, FDA regulations, customer communication, assay development

Job Tags

Full time, For contractors, Work experience placement, Work at office, Local area,

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