Job Description
Foundation Partners Group (FPG) is seeking a dynamic, mission-driven SVP, Funeral Operations to lead our national field operations team across a distributed care network. This executive will serve as a strategic partner to the COO and cross-functional leaders in Finance, Marketing, and Crematory Operations to ensure high-performance execution, operational consistency, and growth across FPG's portfolio of funeral homes.
The SVP will lead a geographically diverse organization and will be responsible for inspiring and aligning field teams to deliver exceptional care experiences while achieving key business goals.
Key Responsibilities - Operational & Strategic Leadership
- Lead overall strategy and execution for all funeral home operations nationwide
- Deliver consistent and measurable improvements in family satisfaction, team member engagement, and profitability
- Design scalable field operations frameworks and performance dashboards in collaboration with Finance and Ops Analytics
- Champion Lean Six Sigma-informed continuous improvement practices
- Cross-Functional Execution
- Act as a key business partner to Finance, Marketing, and Crematory Operations to ensure alignment of care delivery, growth campaigns, and cost control
- Translate growth strategies into frontline behaviors and localized action plans
- Ensure field accountability for delivering against financial, service, and brand KPIs
- Leadership & Talent Development
- Lead and coach Area VPs and Regional Leaders with a focus on team member development and culture
- Foster succession planning and professional development pipelines
- Champion a values-based, inclusive, and service-oriented culture
- Operational Excellence & Growth Enablement
- Ensure the successful implementation of FPG's organic growth initiatives
- Build infrastructure and team habits that activate new market and service opportunities
- Regularly travel to field markets to engage team members and assess opportunities
Experience Requirements - 15+ years of leadership in multi-unit field operations within service industries
- Demonstrated success transitioning into and thriving in the deathcare or adjacent high-empathy industries
- Experience leading 200+ team members across geographically dispersed markets
- Direct P&L and KPI ownership; evidence of delivering results in complex, regulated environments
- Track record of developing leaders and scaling performance through culture
Preferred Backgrounds - Deathcare / Funeral Services
- Hospitality / Senior Living / Wellness
- Multi-site Retail / Healthcare / Consumer Services
Skills & Traits - Strategic thinker and operational executor
- High EQ, empathetic leadership style
- Strong data and financial acumen
- Adept at managing through influence in a matrixed environment
- Familiarity or certification in Lean Six Sigma is a strong plus
Travel Requirement - Must be able to travel up to 60% to support teams, conduct reviews, and reinforce alignment
Compensation - Competitive base salary
- Performance-based bonus plan
- Long-term incentive plan (equity/equivalent)
- Comprehensive benefits package
Job Tags
Remote work,