Job Description
Job Description
Position Overview
We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station .
This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams.
Key Responsibilities
- Drive a culture of patient centered care across hospital departments
- Lead patient experience and performance improvement initiatives
- Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements
- Analyze patient experience data, trends, and survey results to inform leadership decisions
- Support patient advocacy, grievance, and complaint resolution processes
- Partner with clinical and administrative leaders to improve care delivery and service recovery
- Ensure alignment with Joint Commission standards and regulatory expectations
- Educate and coach staff on patient experience best practices
Education
- Graduate of an accredited Registered Nurse program
- Bachelor’s degree in a related field (required)
- Master’s degree in a related field (preferred)
Certifications & Licenses
- Active California RN License (required)
- CPXP – Certified Patient Experience Professional (preferred)
- CPHQ – Certified Professional in Healthcare Quality (preferred)
Experience Requirements
- 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability
- Experience in patient advocacy or complaint/grievance management (preferred)
- 1+ year of quality or performance improvement experience, including data analysis and management
Why Join Us?
- Challenging and rewarding leadership role in hospital administration
- Competitive compensation with generous paid time off
- Comprehensive Medical, Dental, Vision, and Prescription Drug coverage
- 401(k) with company match and discounted stock purchase plan
- SoFi Student Loan Refinancing Program
- Career growth opportunities across 300+ healthcare subsidiaries
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