Job Description

About this role:

Wells Fargo Auto is seeking a Lending Operations Associate Manager to join our Auto Titles team. The successful candidate for this role will demonstrate the ability to lead a group of motivated employees. This role requires a team member with strong communication skills and relationship management. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Supervise the daily activities of a Loan Production or Loan Servicing team to ensure timely completion, quality, and compliance in Lending Operations functional area

• Provide quality customer service to internal and external customers

• Identify opportunities for process improvement and risk control development in loan production or loan servicing activities

• Make day to day supervisory or tactical decisions related to Lending Operations functional area

• Resolve issues related to loan processing, documentation, pre-closing tasks, loan servicing activities, or underwriting under the direction of management

• Ensure compliance with Wells Fargo investor, legal, regulatory, or business policies

• Collaborate and consult with bank departments, vendors, merchants, clients, or investors

• Manage allocation of people and financial resources for Lending Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of Leadership experience

Desired Qualifications:

• 1+ year of Auto Operations Experience

• Auto Titles experience

• Leadership experience including coaching, training, and mentoring a diverse staff

• ​Ability to take initiative, identify opportunities and implement change

• Ability to assess current processes/procedures and make recommendations for efficiency

• Strong, clear and concise written and oral communication skills

• Ability to identify risk exposures and propose solutions

• Solid conflict management and decision-making skills

• Ability to research and report on a variety of issues using problem solving skills

• Ability to track and report, help identify and streamline processes

• Experience dealing with escalated complaints

• Ability to communicate effectively with leadership

• Knowledge and understanding of Auto lending policies, and procedures

Job Expectations:

• This position is not eligible for Visa Sponsorship.

• This position offers a hybrid work schedule

• Hours of Operation: Monday - Friday 7 am - 5pm local time

Location:

• 401 Las Colinas Blvd W Bldg A IRVING, TX 75039

Required location for this position is listed above.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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