Job Description

Job Description

Job Description

Salary: 17.50

eCallogy in partnership with ACD Direct, Inc. is hiring Customer Service Representatives for Colorado's Low Energy Assistance Program. Apply for the chance to work for a fast-growing, well established contact center technology company, and work side-by-side with a dynamic team of talented professionals. This fast-paced environment provides opportunities to grow and work with a solid team that fosters their employee and client connections long term.

*This is a work from home position - Seasonal 5-6 months*

*Start date is October 2025 - April 2026

Fluency Required

Bilingual Spanish and English Speaking Required.

>>>>> Due to our current state contracts, we are unable to hire in these states at this time: CO, NV, CT, MA, DE, DC, NJ, NY, CA, PA, OK, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states unfortunately cannot be considered.

Job Duties:

• Answer inbound calls from applicants or potential applicants of Colorados Low Income Energy Assistance Program.
• Provide resources and support to callers on our crisis and information lines.
• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
• Assist callers with application processes
• Ensure you are familiar with all resources available to successfully complete the work as described.
• Utilize available systems, knowledgebase and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
• Refer escalated calls to appropriate levels as needed.
• Handle all callers with respect and compassion
• Accurately utilize software, databases, scripts and tools appropriately

Skills and Requirements:

• Excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be able to type a minimum of 30 WPM
• Proven ability to work as a member of a team
• Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
• Windows 10 or newer
• 16GB of RAM on your PC
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Private work at home environment free from interruption and distraction
• USB Headset
• Webcam (for internal team meetings)
• Schedules will be Monday - Friday (Off on Federal and some State Holidays)
• $17.50/hr (will match state minimum wage law at the higher rate where applicable)

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