At EMS, we "Contact Center" differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The position: Do you want to use your leadership and management skills to make a difference? Come help us grow a team of energetic customer service agents who provide excellent service and support arranging non-emergency plane transportation for patients located in Alaska!
We are looking for an individual who is self-motivated and has the natural ability to lead and motivate others. The Operations Supervisor is responsible for the day-to-day management of a team of employees to include motivating, recognizing, coaching, counseling, training, and problem solving. The successful candidate will develop positive interaction with the clients including conference calls, call calibrations, scripting, etc. and assisting in resolving client concerns in a timely manner is a must.
Required Hours: Monday, Tuesday, Wednesday, Thursday, and Friday 11:00am-8:00pm or 10:00am-7:00pm (could vary based on client need).
You will need:
Nice to Have:
EMS Offers:
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