Job Description

IT Client Service Specialist Intern

Perkins Eastman is a global design firm with expertise that covers all aspects of the built environment. With studios in 25 locations worldwide, we design for people to enhance human experience and leave a lasting and positive impact on people's lives and the world we inhabit.

We are an integrated firm in which our professional roster consists of architects, interior designers, planners, urban designers, landscape architects, graphic designers, construction specification writers, construction economists, environmental analysts, resiliency experts, traffic and transportation engineers, and several other professional disciplines.

The Opportunity

IT Client Service Specialist Intern is a customer-service focused role. The successful candidate will help to directly support the above location, while providing remote support for staff in all other locations. Collaboration with team members in IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm wide.

This position reports to the IT Services Manager. This role requires adherence to and communication of standard IT policies, procedures, and best practices pertinent to IT Support operations. The goal is to deliver exceptional desktop services and customer support.

Primary Responsibilities

• Support the IT team in maintaining hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support
• Organize and maintain IT resources
• Basic problem-solving including use of remote management systems.
• Professional-level verbal and written communication including communicating effectively with audiences of varying levels of technical understanding.
• Ability and desire to capture, produce and maintain accurate technical documentation.
• Excellent interpersonal, team-oriented skills. Reliable and responsible.
• Committed to enforcing all IT policies, including support of system procedures.
• Must be innovative and take initiative. Strong attention to detail and accuracy.
• Desire to identify and drive resolution of systemic technical issues: identify and develop opportunities for improvement.

Education

Computer Science, Information Technology, or Management Information Systems major

Desired Technical Skills

• Background supporting both Windows and Apple personal computing environments.
• Basic support with Server/Workstation (Windows Server 2016/R2, Windows 10/11).
• Familiar with Java,.NET, JavaScript or HTML/DHTML and Microsoft Office Suite is a plus
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail
• Mobile Technology (smartphones, laptops, tablet/iPad, etc.)
• Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions)
• Business Applications (MS Office, Adobe Creative Suite, etc.)
• AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus
• Scripting and Basic Web Development is a plus

Physical Requirements/Work Environment

• Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
• Ability to perform consistent daily work on a computer.
• Travel is not typically required but may be necessary in support of regional or site-based offices
• Must be accessible by mobile phone during and outside of business hours for occasional support emergencies.
• Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required.

Benefits

• Gain hands-on experience in an IT position
• Shadowing and training experiences with knowledgeable professionals
• Opportunity to attend networking events and company meetings
• Flexible schedule for students
• Compensation available

Location

Seattle-Vancouver

Salary Range

$20 to $22 per hour

Hours

Up to 21 hours a week (3 days a week, 7 hours a day)

Perkins Eastman is an affirmative action, equal opportunity employer and a participant in the U.S. Federal E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

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