Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

VzZLQmpOSjJXQkhNdWRvZ0tZN3FMSjFrR3c9PQ==
  • DigiFlight, Inc.
  • Columbia, MD

Job Description

Core Responsibilities:

  • Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
  • Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
  • Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
  • Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
  • Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
  • Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
  • Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
  • Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
  • Monitor system performance: Monitor system performance and identify potential problems before they escalate.
  • Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
  • Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
  • Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

Ignite Creative Services, LLC.

Agency Mixology Assistant or Coordinator Job at Ignite Creative Services, LLC.

 ...Company Description Ignite Creative Services, LLC is a full-service Food & Beverage Marketing Agency known for its relationship-building approach and results-producing activations. Based on the three R's: Relationships, Results & Referrals, we offer expertise in food... 

Russell Tobin

Entry Level Operations Analyst(Recent Grad in Finance or Business) Job at Russell Tobin

 ...communication skills Ability to work collaboratively with all levels of the organization Flexible and able to work well under...  ...: Education: Bachelor's Degree Preferred - Concentration in Finance or Business Benefits Info Russell Tobin offers eligible... 

Law Offices of Daniel R. Sanders

Law Office Receptionist Job at Law Offices of Daniel R. Sanders

 ...Job Description Job Description We are looking for a reliable and motivated person to act as receptionist/secretary in a small but busy Pensacola law firm. Pay commiserate upon experience with plenty of opportunity to grow within the position and the business. Discretionary... 

Tech One IT

PC LAN Technician Job at Tech One IT

 ...as the retrieval of previous hardware Maintaining software and hardware inventory Troubleshooting PC hardware and software Assisting with the setup, tear down, and movement of computing hardware within our offices Escalates user computing issues/problems as needed... 

Gulfstream Strategic Placements

HVAC/Controls Tech Job at Gulfstream Strategic Placements

Job Title: HVAC Controls Technician Location: Seattle, WA Job Overview We seek a highly skilled HVAC Controls Technician to join our team in Seattle, WA. In this role, you will play a pivotal part in ensuring the efficient operation of commercial HVAC systems...