Job Description

Core Responsibilities:
Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
Monitor system performance: Monitor system performance and identify potential problems before they escalate.
Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

Obsidian Entertainment

Contract Concept Artist (Senior) Job at Obsidian Entertainment

...Obsidian Entertainment seeks a passionate and skilled Contract Senior Concept Artist to join our growing team of game developers. The... ...characters, environments, props, and events based on input from Art and Design leadership Provide visual inspiration for the art...

Loews Hotels

Laundry Attendant Job at Loews Hotels

...base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome... ...friendly, and helpful to all guests, management and fellow employeesAttends all appropriate hotel meetings and training sessionsMaintains...

WELLS FARGO BANK

Personal Banker Southern Shores Job at WELLS FARGO BANK

...Job Description Job Description Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed...

Cleveland Children's Clinic

Licensed Professional Counselor (LPC) Job at Cleveland Children's Clinic

Job DescriptionThe Licensed Professional Counselor (LPC) position at the Greenville Children's Clinic, a division of Cleveland Children's Clinic, PLLC in Greenville, Mississippi, is an integral role in providing counseling services to children and their families. As...

Upward Health

Nurse Practitioner Job at Upward Health

...Upward Health is a home-based medical group specializing in primary care and behavioral health for individuals with complex needs. We... ...join us and experience it all for yourself. WHY IS THIS ROLE CRITICAL? The primary responsibility of the Nurse Practitioner is providing...

Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

VzZLQmpOSjJXQkhNdWRvZ0tZN3FMSjFrR3c9PQ==