Job Description

Job Description

​ TITLE:        FIELD TRAINER - CHARLESTON AND COLUMBIA

JOB SUMMARY: The Field Trainer is responsible for on-site training of new hires for a specified region at one or more regional training facilities with occasional travel to other regions. New hires may include CSR, Core CSR, SSP, and management positions for Retail, Food Service, and Car Wash Store Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.

• Deliver job-specific e-learning, instructor-led, and on-the-job training to new hires according to lesson plans.
• Administer and review assessments and track the new teammate's performance during the first thirty days and ensure standards are being met as outlined in Spinx New Teammate Job Performance and Certification Standards .
• Schedule and facilitate coaching sessions and/or remedial training with underperforming new teammates, as necessary, to ensure performance according to standards outlined in  Spinx New Teammate Job Performance and Certification Standards by day 45.
• Track and report to the Manager of Learning all implemented coaching and/or remedial training sessions, certifications, failures, attendance, etc.
• Ensure that all new teammates are visited by an HR representative before day 30.
• Ensures accurate and thorough completion of new hire onboarding paperwork.
• Responsible for ordering and managing inventories of uniforms, name tags, supplies, learning materials, etc.
• Clean and maintain facilities; secure, maintain, and troubleshoot classroom technology equipment and devices.
• Work with Operational and Support Center leaders to assess training needs and certification requirements when there is a change to the business (equipment, software, procedures, policies, etc.) or when a new business line is introduced. Present findings to the Manager of Learning.
• Periodically review curricula and materials for accuracy and make appropriate updates.
• Travel as required – Regular daily travel, occasional overnight travel.

Additional projects/ assignments as directed by the Manager of Learning or EVP for Human Resources.

CERTIFICATES, LICENSES, REGISTRATIONS:  Valid in-state Driver's License with required auto insurance, acceptable motor vehicle report, and achieve and maintain the Food Safety Manager Certification.

EDUCATION AND EXPERIENCE: Bachelor's Degree preferred. High School Diploma required and a minimum of three years' experience in a related field or equivalent combination of education & experience

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