Job Description
Now Hiring for All Shifts! Day, Evening, and Overnight positions available!
TITLE: Operations Specialist
REPORTS TO: Department Director
FLSA STATUS: Non-Exempt
LOCATION: Raleigh, NC
SUMMARY:As an Operations Specialist, you will play a critical role in our carrier capacity operations. You will ensure all carrier activities are executed effectively and in compliance with our systems, SOPs, KPIs, and procedures to support our goal of being the first choice in every market we serve.
RESPONSIBILITIES:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Team Oriented
Works cooperatively and collaboratively with others Is open, not defensive and easy to approach
Earns the confidence, trust and respect of others
CommunicationCommunicates in an open and honest way
Builds consensus - solicits input and discusses options with people affected before making decision Keeps others informed, communicates expectations and shares information
Listens actively and understands others views and needs
Values DrivenSupports, promotes and models the values of L&M (Service, Integrity, and Relationships) Balances entrepreneurial spirit with the needs of others and the vision of the company Shows a strong work ethic and commitment to L&M
Customer FocusTreats customers as business partners
Listens actively to external and internal customers Constantly looks for better ways to service customers
Leading OthersProvides direction, honest and timely feedback Effectively delegates to employees
Meets with employees frequently to focus priorities, create and discuss current projects / goals and plan for the future
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