Entry Level IT Help Desk Analyst in Newark, NJ (Onsite) Job at INA Solution Inc, Newark, NJ

VzZHTWlkMTdXeFREdTlvaEk0M2pMWmxxR1E9PQ==
  • INA Solution Inc
  • Newark, NJ

Job Description

Job Title: IT Help Desk Analyst 1

Location: Newark, NJ (Onsite)

Duration: Long-Term

Floater/Swing Shift

Entry Level

Purpose of the Job:

  • Responsible for exceptional front-line client support by providing Tier 1 technical support through analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).

  • Responsible for client validation, initial service ticket creation and prioritization, basic troubleshooting, and resolving open incidents in the help desk as the first level of client service delivery; also performed on-site for Key Accounts as designated.

  • Document and triage the request by solving or escalating the request to Tier 2 technical support staff.

  • Ensure help desk services are delivered to clients in a high-quality and professional manner consistent with company initiatives, and client expectations, as well as internal and external SLAs.

Job Tags

Afternoon shift,

Similar Jobs

Xai

AI Tutor - Finance Specialist (Full-Time)Remote Job at Xai

 ...AI Tutor - Finance Specialist (Full-Time or Part-Time) xAI's mission is to create AI systems that can accurately understand the universe...  ..., fixed income, or accounting. Proficiency in reading and writing, both in informal and professional English. Strong research... 

Portland Staffing

EPIC - Systems Administrator V, Health Systems Job at Portland Staffing

 ...Epic Systems Administrator V, Health Systems We are seeking a clinical professional with extensive Epic build experience/certification in Inpatient and/or Home Health and Hospice applications. The candidate combines deep clinical knowledge with advanced technical expertise... 

Gordon Food Service

Class A CDL Delivery Driver Job at Gordon Food Service

 ...are encouraged to apply! Schedule : Monday-Friday. Start time 3 AM-5 AM until route finish Pay : Drivers make up to $70,000 - 100,000 annually Daily base pay, plus component pay Paid for every mile driven, stop made, and case delivered Why choose... 

Stellar Senior Living

Licensed Practical Nurse (LPN) Job at Stellar Senior Living

LPN - Licensed Practical Nurse Licensed Practical Nurse - LPN - Senior Living Community Are you a nurturing soul with a passion for...  .... Our communities are designed to resemble a home rather than a clinical setting. This creates a more comfortable and familiar atmosphere... 

KeHE Distributors

Hourly - CDL Class A Driver Job at KeHE Distributors

 ...typical schedule will be Sunday - Tuesday and Wednesday to Friday for the Spokane route. The typical schedule will be Saturday - Tuesday/morning and Tuesday - Friday/morning for the Utah route. KeHE is proud to be a fair-chance employer, offering the freedom to rebuild and...