Entry Level Helpdesk Analyst Job at Parasol Alliance, Portland, OR

WGFDQWdOMXpYQlBFdTlNbEo0dmhKWjlwR2c9PQ==
  • Parasol Alliance
  • Portland, OR

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Benefits

  • Hours 9-3:30p EST
  • Medical, Dental, & Vision benefits with employer contribution
  • 401k with 3% matching
  • Unlimited PTO
  • Quarterly bonuses
  • Certification reimbursement
  • Growth opportunities!

Job Tags

Work from home,

Similar Jobs

Maxion Corp

Entry-Level Data Entry Specialist Remote Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own...  ...anywhere, and on a schedule that fits your life. No Experience? No Problem! Comprehensive training is provided to set you up... 

ESPN

Counsel Job at ESPN

 ...The Counsel in ESPNs Legal Department will assist the Deputy Chief Counsel, Assistant Chief Counsel and other attorneys in fulfilling the legal affairs and requirements of the corporation. Areas of focus can include, but are not limited to, programming acquisitions, production... 

ManpowerGroup

CDL A Truck Driver Job at ManpowerGroup

 ...Comply with all Federal, State, and local regulations for the safe operation of a commercial motor vehicle Utilize ELD system for daily pre- and post-trip vehicle inspections Material Transfer: Transfer material to and from regional locations to maintain... 

KBR, Inc.

Electrical Engineer Job at KBR, Inc.

 ...KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions... 

Coast Medical Service

Travel Home Health RN Case Manager - $2,522 per week Job at Coast Medical Service

 ...Coast Medical Service is seeking a travel nurse RN Case Manager, Home Health for a travel nursing job in Bala Cynwyd, Pennsylvania. Job Description & Requirements ~ Specialty: Home Health ~ Discipline: RN ~ Start Date: 06/11/2025~ Duration: 12 weeks ~40...