Job Description

E-Commerce Customer Support Representative

Location: In-Office-Houston, Texas | Company: Petrovalve | Industry: Industrial Valves & E-Commerce

About Petrovalve:

At Petrovalve, our mission is to create the best buyer experience in our industry. With 45 years of expertise in industrial valves, we’re modernizing the way industrial valve customers buy online through our growing e-commerce division. We’re looking for a driven and customer-focused E-Commerce Customer Support Representative to help our customers transition to online purchasing while delivering a seamless and efficient buying experience.

About the Role:

As an E-Commerce Customer Support Representative, you’ll be the first point of contact for inbound customer inquiries, guiding them through our online purchasing process, providing accurate quotes, and following up to close sales. Many of our customers are new to buying industrial valves online, so you’ll play a key role in onboarding and supporting them through their first purchases. You’ll also ensure smooth order processing with minimal handoffs, keeping communication clear, efficient, and customer-friendly.

Key Responsibilities:

• Educate and onboard industrial valve customers who are new to e-commerce, helping them place their first order on Petrovalve.com.
• Respond to inbound inquiries via phone and email, ensuring prompt and professional service.
• Assist customers in selecting the right valve for their needs.
• Provide accurate quotations and proactively follow up to close sales.
• Ensure product availability and communicate lead times clearly.
• Guide industrial valve customers through the checkout process, reducing friction in online transactions.
• Use HubSpot CRM, Magento, and Prophet 21 ERP to manage customer interactions and orders.
• Resolve customer issues independently, maintaining high levels of satisfaction.
• Maintain a transactional yet friendly approach—efficient, solution-driven, and customer-first.

What Makes You a Great Fit:

• Comfortable with technology – Able to navigate CRM, e-commerce, and ERP platforms with ease.
• Competitive and driven – Motivated to follow up on quotes and convert them into sales.
• Adaptable to change – Thrives in a growing and evolving digital sales environment.
• Strong communicator – Able to clearly explain product details, order statuses, and checkout steps.
• Problem-solver – Takes initiative to resolve customer concerns independently.
• At least 3-5 Years of industrial valve sales experience--in gate, globe, check, and ball valves

Success Metrics:

• Revenue and order volume generated through Petrovalve.com.
• Conversion rate on quoted orders.
• Customer satisfaction and response times.

Why Join Petrovalve?

• Be part of an industry transformation – Help shape the future of e-commerce in industrial sales.
• No unnecessary handoffs – Own the customer relationship from inquiry to order completion.
• Work with a supportive team that values efficiency, adaptability, and customer satisfaction.
• Career growth opportunities as our e-commerce division expands.

If you’re ready to help industrial valve customers transition to online purchasing and be part of a company that prioritizes the best buyer experience in the industry, we want to hear from you!

Petrovalve is a Houston based company that has been serving customers since 1980.

We offer a competitive salary with monthly bonus potential along with the following benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Apply now and join Petrovalve’ s growing E-Commerce team!

Job Tags

Similar Jobs