Customer Onboarding Manager Job at ReferPro, Lehi, UT

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  • ReferPro
  • Lehi, UT

Job Description

Customer Onboarding Manager – ReferPro

Location: Lehi, UT - In office

Employment Type: Full-Time

ReferPro is the leading referral automation platform for service businesses. We help companies turn word-of-mouth into revenue by making referrals effortless. We’re growing fast and looking for a Customer Onboarding Manager to ensure our customers thrive with ReferPro.

What You’ll Do

As a Customer Onboarding Manger, you’ll be the primary point of contact for onboarding new customers, driving adoption, and ensuring they get maximum value from ReferPro.

Onboarding & Implementation

  • Guide new customers through setup and onboarding, ensuring a seamless launch.
  • Customize referral programs to fit each business’s needs.
  • Train users on how to use ReferPro effectively.

Product Expertise & Customer Insights

  • Collect feedback to improve product features and customer experience.
  • Work closely with sales, product, and marketing teams to drive continuous improvement.
  • Help refine customer success processes as we scale.

What We’re Looking For

  • Ideally some experience in Customer Success, Implementation, Account Management, or Support (preferably in SaaS).
  • Strong communication and problem-solving skills —you enjoy helping customers succeed.
  • Experience with or ability to learn Hubspot, Monday, and set up customer integrations.
  • A proactive, detail and process oriented attitude.
  • The ability to work cross functionally with sales and product teams.

Why Join ReferPro?

  • Fast-growing startup with a game-changing product in the service industry.
  • Make a real impact—your role will directly influence customer growth and retention.
  • Collaborative and customer-focused team culture.
  • Competitive salary, benefits, and growth opportunities.

Ready to help businesses scale with word-of-mouth marketing automation? Apply now and be part of the journey.

Job Tags

Full time,

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