Job Description

Corporate Trainer

DEPARTMENT: Training

LOCATION: Trevose, PA (In-office)

Join Rita's Franchise Company, LLC. The one-and-only Rita’s Italian Ice & Frozen Custard serves legendary treats with a side of nostalgia. We serve a product that brings people together. As we continue our expansion we are looking for an enthusiastic Corporate Trainer to play a key role in the success of our growing franchise network. We need someone dedicated to ensuring our franchisees are equipped with the skills and tools to succeed in bringing Ice, Custard and Happiness to the World.

Essential Duties and Responsibilities:

• Assist in the development of programs and support materials including but not limited to: System Manuals, Training Class Support Materials, Webinars, Training Aids, Execution Guides, Rita’s Online University (ROU)
• Assist with the implementation and training for new products, roll outs, programs and equipment into the Rita’s system
• Pristine maintenance of Training Facility, equipment, inventory, and classroom area of the Cool University Training Facility
• Coordinate the three portions of the New Franchisee Training Program
• Complete 5 Days of hands-on training consecutively, develop into a subject matter expert
• Design and develop digital training using Articulate Storyline 360, collaborate with training staff and subject-matter experts for course development.
• Provides direct support to Franchisees and management level employees
• Demonstrate comprehension of all operational programs and systems involved in the operation of a Rita’s Franchise Location
• Support all departments with any projects that involve Training or Operations
• Assist with the completion of special new program development and enhancement as assigned by members of management
• Perform other duties as requested, directed or assigned

Required Education and Experience:

• 4-year college degree in a related field or minimum of a year of operations experience or equivalent business experience required
• 1 year experience conducting presentations
• Valid driver’s license and insurance
• Must be able to operate all equipment used in store operations
• Understanding of food safety; ServSafe certification preferred
• Strong Presentation Skills
• Experience with Phone communications as well as Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint).
• Experience with Articulate or other instructional design program

Physical Duties:

• While performing the duties of this job, the employee may be required to taste the products
• Must be able and willing to stand, walk, and work on their feet for extended periods of time
• Must be able to lift up to 50 pounds
• Must be willing and able to operate and maintain all equipment used in shop operations
• Performing repetitive tasks, i.e. scooping, stirring, and lifting

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