Client Engagement Coordinator Job at Davis Painting, Spring City, PA

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  • Davis Painting
  • Spring City, PA

Job Description

About Davis Painting

Davis Painting is a trusted name in residential and commercial painting services across Pennsylvania and New Jersey. Our team specializes in high-quality interior and exterior painting, delivering beautiful and lasting results for our clients. We're growing fast and looking for a motivated professional to join our team as a Client Engagement Coordinator.

Position Overview

As the Client Engagement Coordinator, you will be the frontline ambassador of Davis Painting, responsible for managing client communications, enhancing our online reputation, and ensuring a seamless lead capture and follow-up process. This role is ideal for someone who thrives in a fast-paced environment, loves connecting with people, and is passionate about providing exceptional customer service.

Key Responsibilities

1. Client Communication & Engagement

* Handle inbound calls from prospective and current clients with professionalism and warmth.

* Conduct outbound follow-up calls to leads generated through online platforms and referrals.

* Schedule consultations and site visits for the sales or project team.

* Maintain accurate records of client interactions using CRM tools.

2. Reputation Management

* Monitor and respond promptly to online reviews on platforms like Google, Yelp, Facebook, etc.

* Proactively encourage satisfied clients to leave positive reviews.

* Report trends in feedback to the management team to help improve services.

3. Lead Aggregation & Coordination

* Track and organize inbound leads from various sources (website, social media, lead aggregators).

* Ensure each lead is followed up with in a timely and professional manner.

* Collaborate with marketing and sales to optimize lead-to-client conversion.

Required Skills & Qualifications

* 2+ years of customer service, sales coordination, or call center experience preferred.

* Strong verbal and written communication skills.

* Familiarity with all social platforms

* CRM platform knowledge (Hubspot) a plus.

* Ability to multitask and manage time effectively.

* Empathetic and solution-oriented approach to customer engagement.

* Knowledge of home services or painting industry a plus.

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