Job Summary Responsible for facilitating the successful delivery of services to patients and family members of various languages. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials. Essential Functions Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters. Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose. Provide coordination and staff training on the use of the telephone language interpretation services (and relevant equipment). Answer calls promptly and conduct interpretation in a friendly and professional manner. Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness. Adhere to standard code of ethics for medical interpreters. Qualifications Education: High School Diploma or Equivalent required. Licenses and Credentials: Certified Medical Interpreter (CMI) or Certified Health Interpreter (CHI) credentials preferred. Minimum of 40-hr training in medical interpretation required. Experience: Healthcare and/or medical interpreting experience 1-3 years preferred. Fluency in English and Spanish, both oral and written. Knowledge, Skills and Abilities: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Being aware of others' reactions and understanding why they react as they do. Talking to others to convey information effectively. Understanding the implications of new information for both current and future problem-solving and decision-making. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Reaching Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 151 Everett Avenue Schedule Monday - Friday, 8:30 - 5:00pm and 1 shift of 11:30am - 8:00pm. Ideally Thursday or Fridays for the 11:30 - 8:00pm shift. EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. #J-18808-Ljbffr Mass General Brigham
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