Job Description
We are excited to invite you to join our amazing team at the Cove on Ormond Beach. Having been named in Newsweeks Top Global 100 Most Loved Workplaces list, our focus is on our culture of putting people first. Located directly on Ormond Beach, our newly renovated 118 unit resort offers exciting employment opportunities and growth potential. Our resort has the exciting opportunity to help our guests to have a great time in creating wonderful vacation memories while developing our skills and grow in our career.
The Assistant Director of Housekeeping assists in the direction and management of all efforts of the housekeeping department to ensure compliance with standards of operation, quality and productivity and excellence in providing service to guests and owners of the property. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our members, guests, and team members at all times.
- Acts as lead for the department and manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Supervises guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
- Assists in ensuring that an accurate inventory of linens and supplies is maintained. Helps lead all aspects of the Lost and Found and uniform exchange and ensures that accurate procedures are followed. Monitors all laundry operations and helps with the carpet and floor maintenance program. (Property dependent) Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
- Assists with hiring, supervising, developing, disciplining and training of the housekeeping staff and assists with administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
- Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
- Conduct departmental meetings.
- Other duties and special projects as assigned.
Basic Qualifications:
- High School Diploma/GED
- Strong leadership capabilities including the ability to motivate, develop, inspire and engage staff in a positive manner that produces business results.
- Exceptional problem solving, analytical and conceptual skills.
- Possesses effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
- Knowledge of Housekeeping equipment and chemicals; including OSHA and Bloodborne Pathogen safety standards.
- Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
Preferred Qualifications:
- Bachelor's Degree
- Previous experience working as a Housekeeping Manager in a timeshare or luxury resort.
- Knowledge of timeshare ownership preferred.
- Knowledge of department financials; including the analysis and reporting of budgets, forecasts, inventory, P&L statements.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The Assistant Director of Housekeeping assists in the direction and management of all efforts of the housekeeping department to ensure compliance with standards of operation, quality and productivity and excellence in providing service to guests and owners of the property. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our members, guests, and team members at all times.
- Acts as lead for the department and manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Supervises guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
- Assists in ensuring that an accurate inventory of linens and supplies is maintained. Helps lead all aspects of the Lost and Found and uniform exchange and ensures that accurate procedures are followed. Monitors all laundry operations and helps with the carpet and floor maintenance program. (Property dependent) Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
- Assists with hiring, supervising, developing, disciplining and training of the housekeeping staff and assists with administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
- Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
- Conduct departmental meetings.
- Other duties and special projects as assigned.
Basic Qualifications:
- High School Diploma/GED
- Strong leadership capabilities including the ability to motivate, develop, inspire and engage staff in a positive manner that produces business results.
- Exceptional problem solving, analytical and conceptual skills.
- Possesses effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
- Knowledge of Housekeeping equipment and chemicals; including OSHA and Bloodborne Pathogen safety standards.
- Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
Preferred Qualifications:
- Bachelor's Degree
- Previous experience working as a Housekeeping Manager in a timeshare or luxury resort.
- Knowledge of timeshare ownership preferred.
- Knowledge of department financials; including the analysis and reporting of budgets, forecasts, inventory, P&L statements.
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