Job Description
Job Description
Job Description
Location : Northern Virginia (local candidates only)
Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.
Why Join Real Property Management Pros?
- Hands-On Training : Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single-family property management, from property evaluations to coordinating “Make Ready” maintenance projects.
- Local Expertise, National Support : We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds—personalized mentorship backed by national resources.
- Positive Resident Experience : We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
- Collaborative Environment : You’ll join a team that values communication, teamwork, and proactive problem-solving—so you’ll always have support at your fingertips.
What You’ll Do
1) Oversee Move-Ins & Move-Outs
- Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
- Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
2) Coordinate Make-Ready Projects
- Organize repairs, cleanings, and other services between Resident turnovers.
- Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
3) Champion Resident Satisfaction
- Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
- Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
4) Collaborate with the Leasing Team
- Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
- Provide concierge-level service by educating Investors on property statuses and potential upgrades.
5) Maintain Detailed Records
- Accurately document all interactions and property details in our software systems.
- Keep digital and physical records updated for compliance and accountability.
Who You Are
- Customer-Focused : You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
- Detail-Oriented : You notice the small things that make a big difference in property condition evaluations and make-ready processes.
- Organized & Flexible : You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
- A Clear Communicator : You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
- Tech-Savvy : Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
- Locally Based : You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
- Interest in Real Estate : Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management.
Qualifications
- High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
- Experience in a customer-facing or project coordination role is a plus.
- Valid driver’s license and reliable transportation for on-site visits.
- Ability to pass background checks in accordance with local regulations.
Compensation & Benefits
- Hourly Rate : $18–$25/hr (commensurate with experience)
- Performance Bonuses : Potential additional earnings based on team and NPS performance (not guaranteed).
- Work Structure :
- Full-Time, 40 hours/week + occasional overtime (paid at 1.5x)
- Hybrid approach: field work, remote tasks, and regular office collaboration
- Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
- Paid Holidays & PTO : 8 paid holidays + additional paid time off based on tenure
- Mileage Reimbursement : For field visits and errands
- Professional Growth : We value internal promotions—learn single-family property management from the ground up and chart a path to higher-level roles.
Ready to Make an Impact?
If you’re looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today ! We can’t wait to see what you’ll bring to our team.
Job Tags
Hourly pay, Full time, For contractors, Live in, Work at office, Local area, Remote work, Flexible hours, 2 days per week, 3 days per week,